BeNexo Help

Everything you need to start caring for your people and keeping what matters.

BeNexo is a private place to care for the people who matter to you and keep what matters: the memories, the plans and the small details of the people you love most. Here we explain what it is, how it works and why your data is yours from the very first moment.

What is BeNexo?

BeNexo is an app to care for the people who matter to you and keep what you live together. It helps you remember what truly counts: what you've lived, what you want to live and the small details that make the difference.

It's also a place to keep what matters. Today memories get lost across WhatsApps and photo galleries, and plans across loose notes. In BeNexo they have a home: a journal of what you've lived and a calendar of what's coming, gathered, safe and always within reach.

And it's the opposite of a social network. No audience, no followers, no feed that absorbs you. You're not the product: no ads, no tracking, no cookies, and your data lives on your device. What you share reaches only the people of trust you choose.

It's also a place to leave a legacy: everything you keep about the people you love can accompany those who come after you tomorrow. What would be forgotten today, endures tomorrow.

The four tabs (and the save button)

BeNexo is organized into four spaces, one for each "time" of your relationships:

• Today — what you need to see in ten seconds. At the top, Now: today's items (birthdays and all-day plans first, then by time) and, at night, “What happened today?” so you can save a memory of the day; if nothing is scheduled today, Coming up shows the first day that does have plans. Below, your family's news, boards in progress, suggestions of who to reach out to based on the rhythm you set for each relationship (daily, weekly, monthly…) and a memory from another time that resurfaces to relive. What isn't urgent (loose ideas, things waiting to be delivered, completing a profile) is folded into More for today, and the Nex button at the top lets you prepare a meet-up or open the weekly summary.
• Agenda — what's coming, with a date: after-school activities, the doctor, a pending coffee, a trip. You can see the past by picking a day in the calendar, and whatever has no date yet is under No date (on mobile, next to Month and Week; on the web, a side panel from which you can drag a plan onto any day). If something slipped, it shows up under Still pending so you can mark it done or push it to tomorrow. To move a plan to another day, long-press it (on the web, drag it onto the day in the calendar): it keeps its time and its reminder, and you can undo it. The calendar shows a month or a week. A plan can repeat (every day, every week, on weekdays, every 2 weeks, every month or every year; for weekly ones you choose which days, and any of them can have an end date): when you mark it done it moves on to its next date by itself, with the same time and the same reminder, and the calendar shows the upcoming times. If one time is off ("no swimming this Thursday"), open the plan and choose Skip this time; if only the day changes that week, Change just this time (or, when moving it, "Just this time"): the rest stay the same. If the plan is with other people who use BeNexo, you can say who's taking care of it, and the card will say "Your turn" or "Ana is on it". In a shared plan, everyone can pick their own reminder (tap the “🔔 1 h before” on the plan and choose “Just for me”) without changing anyone else’s, and answers "Going?" (I'm going / Maybe / Can't go) so everyone knows who's coming. If someone changes the date of a shared plan, you get a notice. A plan with a time can have an end time (6:00 to 8:00 pm), and a plan can last several days (a holiday, a camp): choose "Several days" under the date and it shows on the calendar on all those days. On shared plans, the Agenda row itself says who's going ("✓ 2 going"). If you organise a shared plan, its “Going?” has Ask who hasn’t answered: before anything is sent you see who’s missing (photo and name), you can untick anyone, and only the ticked people are asked (each one, once per date). The Filters button in the Agenda keeps only what belongs to one or more people (your child’s agenda), a circle or group (the family agenda) — and the Calendars button (only if you have imported any) shows or hides each imported calendar. If a plan repeats without a fixed rhythm (sometimes every two weeks, sometimes every three), choose Duplicate from the plan’s menu: you copy it to another day and, if you like, with the same people it was shared with (including people not yet on BeNexo; untick them if you’d rather keep the copy private). And if each date is a plan with a life of its own (league matches, paediatrician check-ups), choose Several dates… from that same menu: you tick the days on a calendar and each one becomes its own plan, with its own “Coming?”, comments, time and people, joined in a series (up to 24 dates). You choose what to share once and every date starts with it; you can change it plan by plan afterwards. The row says “Date 2 of 6” and, when you open any of them, you see all the dates and can add another. And if you also want your plans in Google Calendar or iPhone Calendar, Settings → Account and sync (on the web, Settings) has "See your agenda in your calendar": a private link that updates on its own; if it slips out, change it from there. It works the other way too: in the same place, “See another calendar in your Agenda” lets you paste your Google, iPhone or Outlook calendar link and see its events in the Agenda (view only), with a heads-up if a plan clashes. You can pick the dot colour of each calendar, and tapping an event shows its details (when, place and notes); Google ones carry a small grey “G”. If you run a circle or group, its screen has “Calendar for people without BeNexo”: a link with the plans shared there, for the babysitter or a grandparent, no account needed. You change the reminder of any plan by tapping it wherever you see it (on the plan, in the Agenda or in Today): 15 min, 30 min, 1 h, 2 h, 1 day, 1 week or “Custom…”; and you change the time by tapping it on the plan. When a plan has a place, the mobile reminder comes with a “Directions” button. If you don't know which day yet, tap the plan’s date and choose “Pick between several dates…” (or, on a shared plan with no date, “Suggest dates”; if it already has a date, in the plan’s ⋮ menu: “Suggest several dates”): everyone ticks the ones that work (including people who get the link, no account needed) and you pick one, which becomes the plan's date. A plan can have a list (“bring the cake”, “book a table”): everyone ticks off what they do and you can say who's on each thing. If you organise, we let you know who's going and which dates work for each person. On Android there's also a “Today” widget to see the day's plans on your home screen, with birthdays, anything left over from earlier days and, once today is done, the first thing tomorrow: tap a plan to open it and the ＋ to add one (long-press the home screen → Widgets → BeNexo). And to have it on paper or in the family chat, tap Export: the week or the month as an image to share or as a PDF to print (in large type), of your whole calendar or only what you share in a circle or group — for the grandparents, say: what’s private never goes out. On the web you can also prepare next year’s calendar, with the best memory of each month of the previous year as its cover and a photo behind the days that are anniversaries.
• Memories — your journal of what you've lived, in chronological order. This is where you relive moments, and the Photos view shows all your images grouped by date, like a gallery.
• People — all your contacts, as a list, as a constellation that shows who is closest to you, or as a family tree that draws itself from your relationships.

In the center, the Save button (+) captures three things:

• Memory — something that happened and you want to keep.
• Plan — something you want to do, with or without a date.
• Detail — something you know about someone, in one of three rows of their profile: Likes, Would love or Latest (what's going on in their life, with its date).

Each person's profile reads top to bottom: About them (those three rows, each with its "＋ Add"), their Plans and Memories, Their people and, if you care for them, their vital folder and diary. If a memory was really something you want to keep handy about that person, you can move it to Latest from its menu: it keeps its date, its photos and who you shared it with.

Your own profile (Me) is always one tap away, on the avatar in the top right. And everything, by default, is yours alone.

Sharing with your family

BeNexo is private by default: nothing is shared until you decide, and you can stop sharing whenever you want. Sharing in BeNexo isn't publishing: it's opening a door to specific people you trust, not to an audience.

You can create a group (for example, to follow a child's growth) and invite whoever you want with a link or a code. From then on, the memories and plans you share in that group reach all its members, each in their own app.

If someone adds you to the group of a person you already had saved —your child, for example—, BeNexo links it to your own card as soon as it knows it's them, and if it isn't sure it asks you inside the card: “Is this the same person as…?”. If you ever see two cards for the same person, open one and tap ⋮ → “Merge with another card”: everything ends up on one, without losing any memory.

For safety, an invitation link or code expires after 14 days. If someone misses it, just generate a new one from the group.

You can also add someone from your contacts directly, even if they don't use BeNexo yet: they show up under “Not in yet” and join automatically once they install BeNexo and you have each other. From there you can send them the invitation on WhatsApp or remove them.

Did someone share something with you who doesn’t have you saved yet? In Today, under “Shared with you”, you’ll see who it is and how many things are waiting; tap “See” (or tap “See what’s been shared with me” when you open their link) and, once you connect with them, it reaches you right away. If you’d rather not, “Not now”.

And no group needed: when you save a memory or plan, you can share it directly with the people you mention —and also with someone else who isn't in it, with "+ Someone else" (for example, your partner, so they know about your child's plan even if they're not going). Nex suggests who you usually share with, but never selects anyone for you except mentioned people who already use BeNexo. It works even if that person doesn't use BeNexo yet: they'll receive it once they join. A plan shared this way can be changed by both of you (the time, marking it done); a memory can only be edited by whoever wrote it.

And if whoever needs to see it isn't on BeNexo —your child's teacher, who has to watch the homework video—? In “Share” (on your phone or on the web), at the top, “Send a link to view it”: BeNexo creates a link that opens that memory in the browser, no account or app needed, with its photos and videos (and the text, only if you choose to). The link expires when you decide (7 days, 30 or a year), you can see how many times it was opened, and you can withdraw it whenever you like. Whoever has it only sees that memory, nothing else in your BeNexo.

It works the same with a plan: the babysitter, the coach or the other parent on the team see what, when and where in their browser, and if you change the time they see it changed. They can add it to their calendar and, if you allow it when creating the link, tell you whether they’re going with their name, no account needed: you see it in the plan’s “Going?”. They never see who else is going.

Each person has a role: those who only view (grandparents, aunts and uncles), those who also add their own memories, or those who manage the group. You control what is shared and with whom, and you can stop sharing whenever you want: when you tap “Share” on a memory or plan, the top shows who can already see it —people, circles, groups and boards— and you can remove any of them with the ×. And if someone shares something you'd rather not see, on your phone its ⋮ menu → “Hide or report…” lets you hide it on that phone (it isn't deleted for anyone else), report it or block whoever sent it.

Someone shared a memory with you and you would like someone else to see it? Since another person created it, it is their call: in the memory’s menu, “Ask … to share it”, pick your groups or people and the person who created it gets the request. If they accept, those people can see it but not edit it, and the creator can remove it whenever they want. You can also ask for someone who isn’t connected with you on BeNexo yet (search for them in the list): it will reach them once you’re connected. When you appear in a memory shared with you, BeNexo lets you know you were tagged and marks it with a “You”.

If you like, you can let the people in your memories share them with their own people without asking you: when saving, from a request (“Always allow people in it”) or for all of them in Settings → Privacy. They will see it without being able to edit it, we let you know when it happens and you can always remove it.

On any shared memory or plan you can react with a single tap —a heart, a laugh, a "can't wait!". It's the simplest way to respond without typing, and whoever shared it sees that their memory landed. Even someone who only views can react.

And when you want to say more, you can comment: every shared memory or plan has its own conversation thread to talk as a family about what you're keeping. In a comment you can mention people with "@" to notify them directly. Someone who only views can comment too.

For a special occasion —a birthday, a new baby, the last day of school— you can make someone a board together. It has its own section below.

Groups are also a way to build shared memory: by turning on care mode for a person (for example, a child), BeNexo gathers their milestones, photos and moments in one place —a legacy that grows over time and that you can relive together.

The board, made together

A board is a gift several people make for one: grandad's birthday, a new baby, the last day of school, a farewell. Each person saves their own memory for them, and on the day you show it to them.

How it works, in four steps:

• Create it from the profile of the person it's for, in one tap. If you haven't saved them yet, add them first like any other contact.
• Invite whoever you want: family, friends, colleagues. Add them from your contacts or send them the Invite to contribute link; everyone joins to contribute and gets a notice with their own way in to the board. That link shows everything added so far, so don't send it to the person it's for. On the board you'll see who's taking part and how many have added something.
• Everyone adds theirs: a photo, a video, a few lines. You can add from the board itself, or by ticking the board when you save a memory about that person.
• Reveal it when the day comes. You can note the date you have in mind so you don't lose track of it, but the moment is yours to choose: nothing reveals itself.
• Say thank you, once it is revealed, with one button: everyone who contributed with their account gets a notice from you (just once). We can't notify people who wrote through the link without an account, but you can send them your thanks on WhatsApp or another app.
• Send the film as a link, once revealed: the link button next to “Watch as a film” creates a link so anyone you choose —a contributor or not, with BeNexo or not— can watch the film in their browser, no account needed. It expires after 30 days and you can withdraw it whenever you like. It includes photos and messages; voice notes and videos can only be seen in the app.

No flood of notifications. Notices about each contribution, and about what is waiting for your review, go only to you (and to anyone running the board with you). They say who wrote and on which board, and what is waiting for your review adds up in one notice per board until you look at it. Everyone else sees it when they open the board and gets a single notice: when you reveal it. And each contribution belongs to whoever wrote it: nobody else can change it, except whoever runs the board.

Each thing in its place. What others contribute is shown on the board, not in your diary. Yours does stay in your diary, with the board's name, and to change it just open the board and tap Edit on your contribution.

People without BeNexo can add too. Share the board link over WhatsApp and anyone can write a few lines and attach a photo or a short video straight from their browser, with nothing to install and no account to create. The location the phone stores in them is removed before they're sent. Whatever comes in that way goes through you first: you approve it or discard it, and only what you approve joins the board. The link expires on its own, and you can withdraw it whenever you want.

If you already use BeNexo, that same page offers "Already on BeNexo? Add yours with your account": on your phone it opens the app, on a computer the web panel. That way it's signed with your name, without typing it. If you're already part of the board, you add it directly; if not, it goes to the same review queue as everyone else (signing in doesn't let you see the board: the link is for adding, not for looking).

The surprise is genuinely protected. Until you reveal it, the person it's for isn't even part of the board: it isn't hidden from them on screen — nothing reaches them at all. And if it slips out too soon, you can hide it again.

To show it to them, whoever organises the board has a full-screen slideshow, one contribution after another, made for watching with the person right there —including from the web panel, if you're all gathered around a bigger screen—. They don't need to have BeNexo to enjoy it.

Or play it as a film. With “Watch as a film” the board plays on its own, with music: a chapter for each person —their photos one by one, their videos, their message in large type, their voice note— and everyone's faces at the end. Tap the screen to pause and pick the music or a slower reading pace. Whoever organises the board can play it, and once it's revealed, so can anyone who's part of it.

Get it ready in advance. Whoever organises the board picks, in the ⚙ next to “Watch as a film” (“Film: music and order”), the song, the order people appear in and which contribution is saved for last. It's saved on the board, so it sounds and looks the same wherever it's played. Each video plays for up to 40 seconds in the film; the full video is on the board.

And for afterwards, a book. In the web dashboard, whoever organises the board has “Printable book”: a square 21 × 21 cm book with two people per page, the short notes gathered in a guest book and, at the end, blank pages to write to them by hand at the party. Pick the cover photo (by default, the person's profile photo), fix how each person signs and press “Download PDF” (in the print dialog, “Save as PDF”). That PDF can be printed at any print shop or uploaded to a photo book website. It follows the same order and the same ending as the film. The cover and signatures stay saved on the board, and on your phone the button sends you the link to prepare it on a computer.

And it doesn't die on delivery. A board isn't a page that expires: when you reveal it, everything you saved for them stays on their profile as their own memories, with who wrote each one. It's the start of their legacy, and it stays with them from then on.

While a board is in progress you have it in plain sight in Today ("Boards in progress": how many days are left, how many people have contributed and a button to add yours if you haven't yet). Your boards are also always within reach in Memories, and from each person's profile too.

You don't need to know the person it's for. If you're invited to the board of a friend's child, you go straight to the board to contribute: BeNexo doesn't ask you to add them to your contacts or create a profile for them.

The vital folder

Every person —and your own profile— has a vital folder to keep important documents and links: a medical report, an insurance policy, a contract, a copy of an ID. They stay safe and synced across your devices, and you can share a specific document with whoever you choose, just like a memory. It's part of the legacy: what matters about your people, gathered and within reach the day you need it.

Nex, your AI help

Nex is BeNexo's smart help, and it works for the bond, not to hook you. It never decides for you and never publishes anything: it gives you a starting point you edit and make your own. It can help you:

• Write a message — a birthday wish or a few lines to reconnect, with the tone and length you choose.
• Prepare a get-together —one you already have scheduled or on the fly, with one or several people— what to recall from your shared history and what to talk about.
• Think up a plan to do with one or several people.
• Suggest gift ideas based on what you know about that person.
• Answer what you ask about someone ("what did we talk about last time?"), using what you've kept about them. If it doesn't know, it says so.

It's all behind the Nex button on each person's profile.

Nex works with what you have kept about each person (memories, details, dates): the richer their profile, the better the suggestions.

You can choose how Nex works, in Settings → Artificial intelligence:

• On your device (free and private). The AI runs inside your phone: nothing you write leaves it, and it works offline. The first time, the model is downloaded once (it takes up space and runs a bit slower; better with your phone plugged in).
• In the cloud (faster). It generates in seconds and uses no battery. You only need to verify your phone to try it free a few times a month; with BeNexo Pro it's unlimited. To create the suggestion, only the necessary text about that person is sent to our AI provider; it is not used to train models.

BeNexo can prepare suggestions ahead of time in the background, so they appear instantly when you open someone's profile. And the AI features are optional: BeNexo works fully without them.

Signing in on the web

BeNexo also opens on a computer, at web.benexo.app: the same content on a big screen, handy for writing calmly or showing a board to the family. There's no password: you sign in with your phone, by scanning a code.

• On the computer, open web.benexo.app. You'll see a QR code with the steps next to it.
• With your phone's normal camera (the one for taking photos), point at the code and tap the BeNexo notice that appears. The app opens.
• Check in the app that the computer asking to sign in is yours (for example, "Chrome on Windows") and tap Sign in. In a moment the computer signs in on its own.

If the camera doesn't open BeNexo, do it from the app itself: tap your photo (top right) → Open on web and point at the code. (It's also in ⚙️ Settings → Account & sync.)

Only sign in with a code you have in front of you, on your computer's screen. If someone sends you a code or a link to open, don't confirm it: they could get into your account.

If the code expires, click "Generate new QR". To leave, use "Log out" in your account menu, top right of the panel.

Your phone number

You can start using BeNexo without giving your number: everything is kept on your phone. We ask for it when you want to sync with another device or the web, use cloud AI or share with your family. You get an SMS with a 6-digit code and that's it.

• Who can see you're on BeNexo: your family, friends and other people who use BeNexo may have your number in their contacts. If they've turned on “See which of your contacts use BeNexo”, they'll see that you're on BeNexo too once you verify your number, just like in other messaging apps. That's how they can share their memories and plans with you.
• How it's compared: numbers never travel in plain text. Only encrypted fingerprints of numbers each person already has in their contacts are compared. It's not a public directory: nobody can find you unless they already have your number.
• Seeing which of your contacts use BeNexo (the other way round: you find your people) is optional; we offer it right after you verify your number and you can turn it off in Settings → Privacy.
• You must be at least 14 years old to create your account. See the Terms of Service.

Privacy and your data

BeNexo is local-first: the home of your data is your phone. No ads, no tracking, no cookies, no selling data. The server only syncs between your devices and with the people you choose to share with.

• Some permissions, like contacts and location, make that data leave the device to sync. We always explain it before asking, and they're optional.
• You can make a full backup (Settings → Backup): keep it wherever you want, or connect it to your Google Drive so BeNexo does it automatically every so often. If you change phones, you restore it —from the file or straight from your Google Drive— and get everything back. Your backups live in your Google Drive (with the minimum permission, only the files BeNexo creates), never on our servers.
• When you open a photo or video full-screen, you can save it to your phone's gallery. From there, apps like Google Photos can back it up. It's optional and you choose what to save.
• If you turn it on (Settings → "Help me improve BeNexo", off by default), you share anonymous usage stats and error reports. The content of your memories and anything that identifies you never travels.
• If you turn it on (Settings → Privacy → "Shared contacts with my partner and family", off by default), BeNexo lets you know when your partner or a relative has the same person in their contacts as you, so you can link them. The other person has to turn it on too, and no name or number is shared: you only learn that they also have them. They can learn the same about you, so turn it on only with people you trust.
• You can delete your account at any time (Settings → Account), and with it all your data from our servers.

See our Privacy Policy for the full detail and the Terms of Service.

Need help?

A question, an idea or something not working? Write to us at hola@benexo.app and we'll help you.

You can also send us feedback from within the app, in Settings.