Delete your account

Last updated: 27 June 2026

You can delete your BeNexo account and all associated data at any time. This page explains how to do it from the app and how to request it if you no longer have access.

1. Delete your account from the app

The fastest way is to do it directly in the app:

1. Open BeNexo and sign in with your phone number.
2. Go to the "Me" screen and open Settings.
3. Tap "Delete account" and confirm.

Deletion is immediate and irreversible: your account and content are erased from our systems.

2. Request deletion by email

If you can't access the app, email us from the address linked to your account (or stating your phone number) at hola@benexo.app with the subject "Account deletion request". We'll verify your identity and proceed with the deletion. We'll handle your request within a maximum of 30 days.

3. What data is deleted

When you delete your account we erase all your personal information from our systems, including:

• Your account data (phone number and, if provided, your name).
• Your contacts and the information you recorded about them (notes, moments, next steps, links, dates).
• The attachments you uploaded (photos, videos, audio and documents).
• The shared groups and content you own.

Deletion cascades to all content associated with your account. Unreferenced files are purged periodically.

4. What data we may retain

For legal or security reasons we may keep, for a limited period, minimal audit records (for example, the date of the deletion request). These records do not include your account content and are removed once their retention period ends.

5. Contact

For any question about deleting your account or data, email us at hola@benexo.app. You can also read our Privacy Policy.